The terms you agree to when you buy a report

Clause 1Who you’re dealing with

Verifuse is the trading name of the business that runs this site. It is British owned and run.

The company behind it is being formed. The day it is, its registered name, company number and registered address will be published on this page — not summarised elsewhere, not promised in a footer.

When it has been formed, this clause will read in full: “Verifuse is the trading name of [COMPANY NAME], a company registered in [COUNTRY OF INCORPORATION] under company number [COMPANY NUMBER], with its registered office at [REGISTERED ADDRESS].” That sentence goes live the day the company is formed, and not before.

You can reach us through the contact channel shown on every page of this site. That is the address to use for anything in these terms, including a complaint under clause 13.

Clause 2What Verifuse is

You send us your papers — whatever you have, in whatever order it is in. We give you back a report made up of individual findings. Every finding is a word-for-word quotation from your own papers, together with the page it came from and a picture of the exact words, so you can check it yourself in one click. The report also sets out the routes your papers open — a claim, a complaint, a request, an appeal — with the test each route has to pass, ticked off limb by limb against your own pages, and the time limit on its face.

Where a route needs a letter, a complaint or a formal request, that document is drafted for you as part of the report. It is not a separate service and there is nothing further to buy.

Clause 3What Verifuse is not, and doesn’t do

This is the part we want you to read most carefully, because it’s the limit on everything else in this document:

• We are not a solicitor, a claims management company, or a medical service, and nothing we produce is legal, medical or financial advice.
• We never diagnose, treat or advise on your health, and reading a medical paper isn’t the same as being under a doctor’s care. No professional relationship — solicitor and client, doctor and patient — is created by using Verifuse, however much of your file we read.
• We do not tell you what to do, what your chances are, or whether to appeal. We tell you what is on your pages, where it is, and what routes those pages open. What that means for your case is a decision for you, your adviser, the body you are dealing with, or a tribunal — never us.
• We do not represent you in any claim, complaint, appeal or dealing with anyone else — a government department, a hospital, a bank, an insurer, an employer, an ombudsman or a tribunal.
• The reading is done by AI, and AI makes mistakes. We’ve built real checks to catch as many as we can (see clause 4), but no check is perfect. Check anything you rely on against your own original papers — which is exactly why every finding comes with a picture of the page it’s from.

If you need advice, not just a reading of your file, a solicitor, an advice charity or a welfare rights service is the right place to go, not us.

Clause 4How the reading actually works

We think you’re entitled to know this before you pay, not just after:

• Every page of your file is read by three different AI systems, built by three different companies, so that one system’s mistake is never the only thing standing between you and your report — never fewer than two read a page, and your report says how many read each one. A second sweep then goes back over the whole file for anything the first pass missed.
• A quotation is only ever shown to you if the readers’ versions of the page agree that it’s genuinely there — checked automatically by ordinary computer code, not by asking an AI to vote. Dates, sums of money, percentages, reference numbers and any negative have to match exactly; if they don’t, the quotation is held back.
• If a passage couldn’t be confirmed this way — because only one reader managed it, or the readers disagreed — it is not shown to you as a finding, and your report lists it as refused, with the reason, rather than quietly leaving it out.
• Deciding which findings matter most is done by fixed rules anyone could read and check for themselves, never by an AI’s opinion of what’s important. Nothing is ever deleted from your report — anything ranked less important is still in there, further down, and it says why.
• A route is only ever shown against the test it has to pass, limb by limb, with the quoted fact each limb rests on. Where a limb cannot be tied to something in your papers, it is shown as unknown rather than met.

Clause 5How good it is, honestly

• We do not find everything. No reader does, human or machine. We will not tell you it finds everything, and we show you what we refused and why rather than hiding it.
• We have not seen any of the reading systems invent a quotation that wasn’t genuinely on the page. We test this on purpose, using pages with parts we know for certain are blank, to see whether a reader will fill the gap with something plausible.
• Most findings come with a close-up picture of the exact words. For the rest, we show you the whole page instead of guessing where on it the words sit — we would rather show you too much than point you at the wrong spot with false confidence.

By using Verifuse, you accept that it is a tool for finding what’s already in your own papers, not a guarantee that it has found everything, and that you’ll check anything important against the papers yourself before relying on it.

Clause 6Price and payment

The price is set by the size of your file, and you see it before you pay:

The price never goes above £449, however many pages there are. Files over 5,000 pages, or several disputes at once, are quoted individually before anything is read.

The page count is worked out from your own file. If the real count lands in a different band from the one you were shown, we tell you first and you decide then. All prices include any VAT that applies. Nothing is read until payment has been taken.

Clause 7Your right to cancel

Because Verifuse is a digital service that we start as soon as you ask us to, the normal 14-day cancellation right for online purchases works a little differently here, and we tell you this clearly before you pay, not after:

• Before you pay, you can cancel or simply not go ahead — nothing has been charged and nothing has started.
• At checkout, we ask you to confirm that you want us to start reading straight away, and that you understand that once reading has begun, you lose the right to change your mind and cancel on that basis. That’s a legal requirement for digital services we’re relying on, not something we’ve invented ourselves.
• If something goes wrong on our end before your report is finished — for example, a technical failure stops us completing it — we will tell you and refund whatever part of the job we hadn’t delivered.
• None of this affects your other legal rights, including your right to a service carried out with reasonable care and skill under UK consumer law.

Clause 8If you think we’ve got something wrong

Tell us. This costs you nothing, and there’s no limit on how many times you can do it:

• On any individual finding, you can tell us it isn’t right, that it isn’t about you, or that there’s more on that page we haven’t shown. We’ll look again, free.
• On your report as a whole, you can tell us — in your own words — that something important is missing.
• A named person always looks at anything you flag. If a particular page has already been checked again a couple of times without anything changing, further flags on that same page go straight to a person rather than being sent back through the reading systems again — you’re never simply told the loop is closed. You still get looked at, just directly.
• A revised report only ever goes out once a named person has personally checked and approved it. That isn’t a setting we could switch off even if we wanted to — there is no way to release a corrected report without it.
• For your own papers, your reading wins. If you tell us a finding is wrong, nothing is built on it.

Clause 9Your papers, and how long we keep them

Everything you send us — your pages, your report and its log — is deleted 120 days after you send it to us. That happens on a schedule, not on request: you never have to ask for it, and nothing waits for anyone to remember. Deleting your papers also destroys the key your order was encrypted with, so what is left behind cannot be read.

There is one exception, and it can only ever extend that date, never bring it forward: if there is a legal reason to keep your papers longer — an ongoing complaint, or a court order — a hold is placed that stops the clock, and destroying your papers is refused outright while that hold is in place. Lifting the hold adds back exactly the number of days it was in place.

Full detail is in our Privacy Notice, which forms part of these terms.

Clause 10If your file mentions something difficult

If any page of your file refers to suicide or self-harm, your report shows a support panel with contact details we’ve checked and dated ourselves, and a named person looks at your report before it reaches you. This may occasionally add a little time to your delivery. We think that’s a reasonable trade.

Clause 11Your report belongs to you

The findings in your report are about your own file, and they’re yours to use, print, and share with your adviser, your GP, a department, a company or a tribunal, however you see fit. You may not resell our service to other people using your own account, or pass off our reports as your own product.

The papers you send us stay yours throughout. We use them for one purpose only — to produce your report — and we never use them to train an AI model, ours or anyone else’s, unless you separately tick the optional box described in our Privacy Notice. That box is unticked unless you tick it yourself.

Clause 12What happens if something goes wrong

We’re a small operation, and we’re honest about what we can promise:

We give you the service as it stands, not a guarantee of a particular outcome for your case — that was always true of clause 5, and it holds here too.

• We’ll always try to put things right first — see clause 8.
• Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, or for fraud, because the law doesn’t allow anyone to exclude that.
• Beyond that, our liability to you for anything to do with your order is limited to the amount you paid us for it. We are not liable for decisions you make, or don’t make, about your case based on your report — that decision, and the responsibility for it, is always yours.
• We are not liable for delay or failure caused by something genuinely outside our control.

Clause 13Complaints and disputes

If you’re unhappy, tell us first through the contact channel in clause 1 — most things can be sorted out directly and quickly. If we can’t resolve it between us, you keep every right the law gives you as a consumer, including access to an approved alternative dispute resolution service and the UK courts. These terms are governed by the law of England and Wales. If you live in the UK, nothing in these terms takes away the protection you have under UK consumer law.

Clause 14Changes to these terms

If we change these terms, we’ll update the date at the top and, for any change that matters, tell you directly rather than leaving you to spot it.